Thursday, October 23, 2008

Apparently not so smokin' Omaha Steaks deal

Yesterday I received the following e-mail in regard to my Omaha Steaks order:

Dear CARLEE

Thank you for shopping at Omaha Steaks! We appreciate your business and are confident you will be delighted with your order. We do show when placing this order, a special offer for a free item was combined with the $25 reward card. As stated in all promotions for free items, offers cannot be combined. Your order will ship without the free item. If you have any questions regarding your order, please contact us at 1-800-329-6500. We would be happy to assist you.

Sincerely,
Jamie Toledo
Omaha Steaks Customer Care Manager

I find it interesting that I clearly put the gift card code into the Omaha Steaks order form and it still accepted it. I even have the invoice that clearly states that I will get 12-4 oz. patties and 8-5 oz. patties for a total of $1.98. I wonder if this is good business practice or not. Seems to me that if the company website doesn't pick it up and I am given a final invoice, it should be final. Oh well. I guess the deal is still good, just not nearly as good. I mean, 2.5 lbs. of ground steak patties for $1.98 is still cheaper than I could find it on sale anywhere, but I still think it's lame.

1 comment:

April said...

I haven't got that e-mail yet. At least I know to expect it now. That is a bummer. Not a good business practice at all. They should honor the orders that have been placed.